#DUO APP CUSTOMER SERVICE CODE#
You will need a temporary bypass code in order to log in and access the following documentation: You are being prompted to enter a bypass code if none of the accepted options are registered in your Duo profile. The Duo MFA prompt is only giving me the option to enter a bypass code. If none of the options above work, please see the "I am stuck." question above. If you do not receive a notification, try opening the Duo Mobile app to check for a notification. Please make sure your mobile device is connected to the internet.Įnsure your Duo Mobile app has your Cisco account linked. The Duo Push/Duo Mobile app used to work but is no longer working. If you are no longer able to accept a Push on your old mobile device, and that is your only MFA factor, please see the "I am stuck." question above.
#DUO APP CUSTOMER SERVICE HOW TO#
If you still have access to your old phone and you can still accept a Push on the Duo Mobile app, please visit our SharePoint site to learn how to Manage your Device and add a new mobile phone. Your device must meet the minimum requirements listed above. I need help activating the Duo Mobile app on my new device. I have a new mobile device with a different phone number. If you still have access to your old mobile device and you can still accept a Push on the Duo Mobile app, please visit our SharePoint site to learn how to Manage your Device and add a new mobile phone. The device must have a Cisco IT approved operating system (OS) version.The device must have Screen Lock enabled using Passcode, Touch ID or Face ID.The device should not be rooted or jailbroken.I need help activating the Duo Mobile app on my new device.įor Cisco MFA login using the Duo Mobile app, please make sure your device meets the following minimum requirements: I have a new mobile device with the same phone number. If you are still unable to log in after several attempts, you may need to reach out to Help Desk Support. When you try to login again, please pay attention to the error message. Your account will automatically unlock after several minutes. I am receiving the error: "Your account has been locked out due to excessive authentication failures." cccccckdcnteghinutirklbkfhuueuhdevflvgecetuv.
Remember Bob? He Finally Got a YubiKey.Here are links to useful information about YubiKey (requires Cisco Login access): Once you have access, please order a YubiKey (if available in your country) so you do not get stuck again in the future. "Open a Service Now case" (cases are addressed first in/first out).Search for the "Duo MFA and Zero Trust Support Bot" in Webex.The best way to get support is as follows: I cannot complete the Duo MFA step and I cannot access anything or do any work.
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